# Common questions Short answers to the questions people ask most about Build, Studio, billing and their account, each with a link to the page that has the full detail. Answers are current as of 2026-10-10. If your question is not here, search the help or send it through [Help & Support](https://www.uova.com/help/getting-started/help-and-support). ## Build **Do I need to write code?** No. You describe the business in the prompt box or start from a template, then edit in the browser. See [Build overview](https://www.uova.com/help/build/overview). **Can I choose which template the generator uses?** No. The generator picks from its own list of 12 generator templates based on your prompt. To choose a design, start from a template with **Use Template**. See [Start from a template](https://www.uova.com/help/build/templates/use-a-template). **How long does a generation take?** The progress bar is paced for 110 seconds, which is a fixed estimate. A build that runs past the time limit stops and refunds your credits. See [Limits, sign-in and what a generation makes](https://www.uova.com/help/build/limits-and-signing-in). **Can I publish on the Free plan?** Yes. Every plan publishes to a `uova.io` address. Free-plan sites show a Made in UOVA badge. See [Publish your site](https://www.uova.com/help/build/publish/publish-your-site). **Can I use my own domain?** Yes, on a paid plan. You can connect a domain you own or buy one through UOVA. See [Domains](https://www.uova.com/help/build/domains). **Can I change my uova.io address after I publish?** No. The address is editable only before the first publish. See [Your uova.io address](https://www.uova.com/help/build/publish/your-site-address). **Do my edits go live automatically?** No. The live site shows your last published snapshot until you select **Update**. See [Versions and republishing](https://www.uova.com/help/build/publish/versions-and-republishing). **Where do contact form messages go?** They are saved in your dashboard Inbox and emailed to you, up to 20 emails per site per UTC day by default. The visitor gets no automatic confirmation email. See [Inbox and form messages](https://www.uova.com/help/account/inbox). **Can I import my existing website?** No. You can give the generator one link to an existing site or Google listing, which it reads for facts only. See [Generate a site from a prompt](https://www.uova.com/help/build/generate-a-site). **Can a site be in more than one language?** No. Each site has one language, detected from the prompt: English, Portuguese, Spanish, French, German or Italian. See [Write a prompt that works](https://www.uova.com/help/build/writing-a-good-prompt). **Can I add scripts or embed a widget?** Not in your own HTML: scripts and iframes are stripped. A short list of head snippets is accepted. The one supported embed is the Book section, which shows a Cal.com or Calendly calendar, or a Square calendar for a buyer widget address and otherwise a Square button, from a link you paste in Project settings > **Booking**. See [Booking calendars](https://www.uova.com/help/build/editor/booking) and [Custom CSS, HTML blocks and head code](https://www.uova.com/help/build/editor/custom-code). **Can I make my site private?** Yes. A live site can ask for one shared password: open the site, then Content & Memberships, then the **Access** tab. See [Your sites and projects](https://www.uova.com/help/account/websites-and-projects). ## Studio **Do I need an account to make an image?** You can browse Studio signed out, but every generation needs a signed-in account. See [Studio overview](https://www.uova.com/help/studio/overview). **How much does an image cost?** From 6 to 386 credits depending on the model. The price on the **Generate** button is the price charged. See [What actions cost](https://www.uova.com/help/billing/costs). **Which model should I pick?** Every model works on every plan, so the choice is about fit and price. See [Choosing a model](https://www.uova.com/help/models/choosing). **Where are my generations kept?** In your Library, which is saved to your account and works across devices. Deleting moves an item to Trash, where you can restore it. See [Library, history and downloads](https://www.uova.com/help/studio/library-and-downloads). **Why did my video fail?** A clip that has not finished in 30 minutes is marked failed and refunded once. See [Troubleshooting](https://www.uova.com/help/faq/troubleshooting). **Can I post my work to Community?** No. Community and Explore show UOVA's own examples and your own history. See [Explore and Community](https://www.uova.com/help/studio/explore-and-community). ## Billing **What do I get on the Free plan?** 250 credits a month, unlimited sites, every template and every model. See [How pricing works](https://www.uova.com/help/billing/how-pricing-works). **When do credits reset?** At the start of each calendar month in UTC, not on your billing date. Unused monthly credits do not roll over. See [How credits work](https://www.uova.com/help/billing/credits). **Do bought credits expire?** No. Credit packs never expire and are spent after your monthly allowance. See [Buy more credits](https://www.uova.com/help/billing/credit-packs). **What happens when I reach zero credits?** AI actions stop and the Studio shows "Not enough credits". You can buy a pack or upgrade. See [How credits work](https://www.uova.com/help/billing/credits). **How do I cancel?** From Billing & credits, through Manage billing, or by emailing billing@uova.com. A cancelled plan keeps its features until the end of the paid period. See [Subscribe, change plan or cancel](https://www.uova.com/help/billing/manage-subscription). **Can I get a refund?** Annual plans are fully refundable within 14 days of purchase. Monthly plans have no refund for partial months. See [Refunds, taxes and invoices](https://www.uova.com/help/billing/refunds-taxes-invoices). **Is there a trial or a promo code?** No. There is the Free plan, and checkout has no promo-code field. See [Pricing FAQ](https://www.uova.com/help/billing/faq). ## Account **How do I reset my password?** Select **Forgot password?** in the sign-in window and UOVA emails you a reset link. See [Sign-in and security](https://www.uova.com/help/account/sign-in-and-security). **Can I change my email address?** Not yourself. Email is read-only in Profile, so contact support. See [Account settings](https://www.uova.com/help/account/settings). **Can I add a teammate?** No. Accounts are for one person, and team workspaces do not exist yet. See [Accounts, sites and projects](https://www.uova.com/help/getting-started/concepts/accounts-and-projects). **Can I export or delete my data?** Yes. Your data in Account settings offers a JSON export and account deletion. Deletion is refused while a paid subscription is active. See [Account settings](https://www.uova.com/help/account/settings). **Which emails does UOVA send me?** Sign-up codes, plan receipts, domain notices, new-message notices, a weekly digest and traffic alerts, and a few getting-started nudges. See [Emails from UOVA](https://www.uova.com/help/faq/emails-from-uova). **How do I contact support?** Use the contact form on the support page. See [Help & Support](https://www.uova.com/help/getting-started/help-and-support). Source: https://www.uova.com/help/faq/common-questions