# Help & Support

Ask a question, report a bug or request a feature. Every message reaches a person, and support is the same on every plan.

*Figure: Search the guides first. If the answer is not here, one message reaches a person.*

## Contact support

Use the form below or email [hello@uova.com](mailto:hello@uova.com). One person replies to every message within 24 hours, and there are no opening hours to catch. Support is the same on every plan; there is no priority tier.

A good message says what you were doing, what you expected and what happened instead. Add the address of the site, such as `your-site.uova.io`, or the Studio page you were on.

Contact form: https://www.uova.com/help/getting-started/help-and-support#contact-support

## Report a bug

If something broke, or UOVA behaved differently from these guides, send it through the same form and start the subject with **Bug:**. Include:

- the page address, or the editor or Studio screen where it happened
- the steps that lead to it, one per line
- what you expected and what you saw
- your browser and device

[Report a bug](#contact-support)

## Request a feature

Describe the job you were trying to do and where UOVA stopped you. The task you need done helps more than the name of a feature. Start the subject with **Idea:**.

[Request a feature](#contact-support)

## Other resources

- [Quickstart](https://www.uova.com/help/getting-started/quickstart): From a prompt to a published site.
- [Common questions](https://www.uova.com/help/faq/common-questions): Short answers to what people ask most.
- [Troubleshooting](https://www.uova.com/help/faq/troubleshooting): What to do when something does not work.
- [Tips and tricks](https://www.uova.com/help/faq/tips-and-tricks): Shortcuts that save time in the editor and Studio.

## Common questions

**Where does the reply come from?**

From hello@uova.com, to the email address you entered in the form. Check your spam folder if it has not arrived.

**Can I talk to someone on the phone?**

There is no phone support. If you need a call, ask for one through the form on the [Contact](https://www.uova.com/contact) page.

**How do I change the email on my account?**

You cannot change it yourself: in your dashboard, **Profile** shows the email as read-only. Send a message from the form above with your current and new address.

**Can a project move to another account?**

Not from inside UOVA. A project belongs to one account and there is no transfer option. Send a message with both account emails and the project name, and the move is done by hand.

**I cannot sign in. What should I do?**

Click **Forgot password?** in the sign-in window and UOVA emails you a link to set a new password. If no email arrives, check your spam folder, then contact support.

Source: https://www.uova.com/help/getting-started/help-and-support