Refund Policy

This page explains when UOVA gives money back: for plans, domains and website projects. Our Terms of Service and Services Terms contain the same rules; if anything here seems to differ, write to us and we will apply whichever is better for you.

Monthly plans

Monthly subscriptions: no refunds for partial months. You can cancel a monthly plan at any time and it will not renew.

Annual plans

Annual subscriptions: you may request a full refund within fourteen (14) days of the initial purchase. After this period, annual subscriptions are non-refundable.

If your annual plan came with a free first-year domain and you have claimed it, the refund is the plan price minus the domain's standard registration price, which is never more than $20. The domain stays registered in your name until it expires.

Cancelling a plan

You can cancel online from Billing in your account settings, or by emailing billing@uova.com. Cancelling stops all future renewals. It takes effect at the end of the period you have paid for, and you keep your paid features until then. For annual plans, we send a reminder before the plan renews.

Credits

Credits have no cash value and are non-refundable.

Domains

• Registration, renewal and transfer. Fees for registering, renewing or transferring a domain are non-refundable once the registration, renewal or transfer is complete, because we pay the registry at that moment.
• Failed registration. If a registration, renewal or transfer fails, we refund it in full, automatically, to your original payment method.
• Leaving UOVA. A domain you registered through UOVA is yours. You can transfer it to another registrar at any time.

Website projects (Express, Starter, Custom, Flagship)

Website projects are one-off fees. Refunds follow the Services Terms:

• Before we start work: 100% back.
• After work has started, before delivery: 50% of the project price back.
• After delivery (Express and Starter) or after you approve launch (Custom and Flagship): no refund, except under our delivery promise.
• Express and Starter: 5 business days, or it's free. If we do not deliver within 5 business days of receiving your payment and completed brief, we refund the full price. We still finish your site, and your 12 months of Basic hosting still apply.
• If we cannot take on your project: 100% back.

The 12 months of Basic hosting included with a project is part of the project price. It is not refunded separately and does not renew automatically.

If we change or end a service

If we make a material change that hurts a paid plan, or stop offering it, we give at least 30 days' notice and, where applicable, refund the unused part of what you paid.

How to ask for a refund

Email billing@uova.com from the address on your account. Include your order or invoice number. We reply within 2 business days. Approved refunds go back to your original payment method; your bank may take 5–10 business days to show them.

Nothing in this policy limits any non-waivable right you have under consumer-protection law.