Help & Support
Ask a question, report a bug or request a feature. Every message reaches a person, and support is the same on every plan.
For the complete documentation index, see llms.txt. This page is also available as Markdown.
1Search the guides
2Send one message
3A person replies
#Contact support
Use the form below or email hello@uova.com. One person replies to every message within 24 hours, and there are no opening hours to catch. Support is the same on every plan; there is no priority tier.
A good message says what you were doing, what you expected and what happened instead. Add the address of the site, such as your-site.uova.io, or the Studio page you were on.
Send a message
Replies come from hello@uova.com
#Report a bug
If something broke, or UOVA behaved differently from these guides, send it through the same form and start the subject with Bug:. Include:
- the page address, or the editor or Studio screen where it happened
- the steps that lead to it, one per line
- what you expected and what you saw
- your browser and device
#Request a feature
Describe the job you were trying to do and where UOVA stopped you. The task you need done helps more than the name of a feature. Start the subject with Idea:.
#Other resources
#Common questions
From hello@uova.com, to the email address you entered in the form. Check your spam folder if it has not arrived.
You cannot change it yourself: in your dashboard, Profile shows the email as read-only. Send a message from the form above with your current and new address.
Not from inside UOVA. A project belongs to one account and there is no transfer option. Send a message with both account emails and the project name, and the move is done by hand.
Click Forgot password? in the sign-in window and UOVA emails you a link to set a new password. If no email arrives, check your spam folder, then contact support.